POLICY AND SHIPPING
We accept Paypal, Debit cards and Credit cards. Texas customers will be charged a sales tax of 8.25%.
*Paypal 'ECHECK' payment can take up to 5 business days to process. Echeck order will be shipped after it's cleared
Q: When will my prints be shipped out?
A: We ship worldwide via USPS First Class Mail from Dallas, USA with a tracking number. After purchase, we will ship out your order at the post office in 2~3 business days with the shipping method you have selected. For domestic, you can upgrade shipping to USPS Priority Mail or USPS Express Mail at check out page.
Q: Do you ship worldwide?
A: Yes! We ship worldwide! However, there are some locations we are unable to ship packages. If we cannot ship to your location, we will promptly contact you.
Q: For INTERNATIONAL orders, Is there any VAT, custom's taxes and import duty fees?
A: Please check with your country's customs office. If your country impose VAT, import duty/taxes or any other fees, the recipient/buyer is responsible for them. We can not mark as gift on the customs form.
Q: How much does shipping cost?
A: By adding prints to your cart, you can instantly view the shipping charge prior to purchase. There is no additional shipping fees for multiple prints! Please note, we have no control over USPS's transit time. We are not responsible and can not refund or accommodate shipping fees for USPS's transit time delays.
Q: How do you ship packages?
A: Print sizes up to 11x14" are shipped flat in a rigid photo cardboard envelope and protective reinforcing chipboard. Larger sizes are rolled and shipped in a sturdy poster square mailing tube. May be subject to change.
Q: My prints arrived damaged. What should I do?
A: While extremely rare, if a package ends up damaged during transit, we are happy to send a replacement. In order to receive the replacement, customer must contact us within 3 days of delivery date with photos of damaged prints and photos of shipping package with the USPS shipping label showing. The photos must show the front side (artwork) of the print.
Q: My package is being held by local post office or customs office. What should I do?
A: *For Domestic, call USPS (1-800-275-8777 ) and arrange for a pick up or redelivery. *For International, track your package on your country's post office website with the tracking number and contact them for details. All recipients must pick up the package. If package is refused due to VAT, import duty/taxes and/or other fees imposed by the destination country or unclaimed for any reason, the returned item will be given to local charity or buyer must pay for the re-shipping fees. While shipping delay is rare, domestic package could take or is considered lost after 4 weeks and 8 weeks for International package by the postal service.
Q: My package has been shipped, but I accidentally put incorrect shipping address. What can I do?
A: You may redirected the package to you for a fee from the link below. USPS Package Intercept® is available between domestic addresses only.
We only ship to the shipping address on your invoice. We use automatic shipping label printer which prints exact same shipping address on your invoice/receipt. If your package is returned to us due to an undeliverable or incorrect address and needs to be reshipped, the buyer must pay for the shipping fees. We can re-send you the prints, only if we receive the prints back so please double check your shipping address.
RETURNS AND EXCHANGES
Q: What is your return policy?
A: If you are dissatisfied with your purchase, you may contact us within 7 days and return the prints within 14 days of the delivery date. Refund will be issued excluding shipping charges after we receive the prints back in original condition, in their original packaging. All customers must contact us first to obtain Return Authorized Number. Unauthorized returns will be donated to local charity. Customer is responsible for any return shipping fees. Any Customized, Street Map and Personalized name prints are not returnable. Please note, we are unable to offer exchanges.
ADDITIONAL POLICIES AND FAQs
Q: Do you offer/sell Digital Downloads or Frames?
A: Unfortunately, we do Not offer/sell Digital Downloads or Frames. We only offer prints for sale.
Q: Can you change color scheme or add custom text to prints?
A: Unfortunately, changing color scheme or adding custom text is not available.
Q: Is the color going to be same as what I'm seeing on my monitor?
A: We have professionally color calibrated our monitor. Actual colors may vary slightly due to your monitor settings.
Q: How do I get Buy 2, Get 3rd FREE deal?
A: We are currently running a Buy 2, Get a 3rd Print for Free Limited Time Deal. You can get 3rd print for free with every 2 prints purchase. For example, when you add 9 prints to your cart and use coupon code: FREEBIE at check out page, price of 3 prints will be deducted. Free prints must be equal or lesser value of lowest priced print in your cart. In order to get this deal, it has to be in one single order (cannot combine previous orders with current one) and cannot be shipped to two different shipping addresses.
Q: What is your copyrights policy?
A: Every artworks and images in our shop can not be reproduced, resold or used in any form. Sale of this print does Not transfer copyright. Images can not be reproduced, resold or used in any form without written consent. By purchasing this item you are agreeing to our shop policies.